Mittwoch, 18 Oktober 2017
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Disaster Recovery Status

Puerto Rico – Maria Aftermath – a status update

We are – as everybody, deeply shocked to see the devastation left by hurricane Maria. As of this date, the power grid is still down, most power is by generator. ATM machines are limited, fuel is limited, food requiring refrigeration is very limited. The situation changes not just by the day, but by the hour. Please find some updates below. These are subject to change, but it is a starting point:

Luis Muñoz Marín International Airport (SJU)

Radar functionality is limited and impacting the number of flights in and out of the airport. Even so the airport is functional, the schedule is very limited. Operational hours are from 7AM to 5PM (EDT). No international flights to date. Airport authorities and the US Federal Aviation Administration are working to improve the situation. Increases in capacity are expected when technical restrictions ease.

Other Puerto Rico Airports

  • Rafael Hernández Airport (Aguadilla)
  • Mercedita Airport (Ponce)
  • José Aponte de la Torre Airport (Ceiba)
  • Fernando Luis Ribas Dominicci Airport (Isla Grande)
  • Antonio Rivera Rodriguez Airport (Vieques)

Operational with limited services and capacities. Please contact your airline before travelling. Do not expect anything to run smooth and easy after arrival.

The Ports

  • Guayanilla
  • Tallaboa
  • Salinas
  • San Juan Harbor
  • Fajardo
  • Culebra
  • Vieques
  • Guayama

Open with restrictions and during daylight hours only.

Lodging Updates

Closed until further notice

  • Coral by the Sea Hotel
  • Dorado Beach, a Ritz-Carlton Reserve
  • ESJ Azul
  • Gran Melia
  • Royal Isabela
  • W Retreat & Spa in Vieques
  • Wyndham Grand Rio Mar Beach Resort & Spa (planning to reopen at the end of the year)

These properties are closed and are NOT taking new reservations until further notice. If you have reservations, please contact for rebooking.

Open, not taking new reservations prior to October 15

  • Hyatt Place San Juan
  • Hyatt House San Juan
  • Verdanza Hotel

Open, not taking new reservations prior to October 22

  • AC Hotel by Marriott San Juan Condado
  • At Wind Chimes Boutique Hotel
  • Best Western Condado Palm Inn & Suites
  • Canario Boutique Hotel
  • Comfort Inn San Juan
  • Condado Vanderbilt Hotel
  • Coral Princess Hotel
  • Holiday Inn Express San Juan Condado Hotel by IHG
  • Hotel El Convento
  • Hotel Miramar
  • Hotel Villa Montaña & Spa
  • Hyatt Hacienda del Mar (Dorado)
  • InterContinental San Juan in Isla Verde
  • La Concha Resort
  • San Juan Marriott Resort & Stellaris Casino
  • Sheraton Puerto Rico Hotel & Casino
  • The Wave Hotel

Not accepting existing or new reservations until October 31

  • Caribe Hilton
  • DoubleTree by Hilton Hotel San Juan
  • El San Juan Hotel, Curio Collection by Hilton
  • Embassy Suites by Hilton Dorado del Mar Beach Resort
  • Embassy Suites by Hilton San Juan Hotel & Casino
  • Hampton Inn & Suites San Juan
  • Hilton Ponce Golf & Casino Resort
  • The Condado Plaza Hilton

Not accepting existing or new reservations until December 31

  • El Conquistador, a Waldorf Astoria Resort

For more detailed information and updates please visit http://puertoriconow.seepuertorico.com

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Puerto Rico Now - a Post-Hurricane Status Update

When assembling a status update, we found this message through the Meet Puerto Rico Press Room. This is published and updated on http://puertoriconow.seepuertorico.com/ © 2017 Copyright Puerto Rico Now. Please visit their website for updates

 

A Message to Travelers
Last Update: September 28, 2017 6:23 pm EDT

If you’re thinking of visiting Puerto Rico or have travel plans booked in the coming weeks, we’re here to keep you informed.

The safety and security of everyone on the Island is our biggest priority in the aftermath of Hurricane Maria. We continue working with state and federal government agencies and collaborating with our industry partners to assess the impact and continue to provide updates to you.

José Izquierdo


 

“The past week has been a very difficult time for Puerto Rico and all its residents, families of Puerto Ricans living outside the Island, and travelers on the Island whom have not been able to go back home. Safety and security remains our priority as we continue to provide relief as quickly as possible. What has truly kept the spirit of the Puerto Rican people alive and lifted during these days has been the overwhelming support from not only the emergency crews and government agencies providing critical help on the ground, but also the tremendous support from the private sector and notable celebrities and individuals. From the bottom of our hearts, we thank everyone so much for the outpouring of generosity.

Our relief efforts have been significantly augmented by the help received from our most loyal travel partners. Efforts like the Royal Caribbean Cruise Lines Adventure of the Seas’ humanitarian mission happening today to deliver donated supplies and take evacuees to Florida have been awe-inspiring. Royal Caribbean modified a voyage to help with these recovery efforts. Delta is another travel partner who is going above and beyond. They flew a flight full of law enforcement and National Guard to the Island from JFK and the flight will be returning later today on a humanitarian mission to JFK full of evacuees. As a legacy partner to the Island, we cannot be more thankful.

We are deeply grateful to our most loyal travel partners for their committed support and generosity. What will continue to keep us strong and on a path to rebuilding will be continued assistance like this and I’m hopeful we’ll continue to receive support from other partners. We remain confident that Puerto Rico will quickly recover and the resiliency and strength of our people will get us through the days ahead.”

Airport Updates:

Luis Muñoz Marín International Airport (SJU)

The resumption of normal flight operations is being delayed for safety reasons due to radar functionality limitations impacting the number of arrivals and departures. The airport is operational again but on a limited schedule from 7:00 AM to 5:00 PM EDT until further notice. There are approximately 24 commercial flights scheduled daily. International flights have not yet been authorized.

Airport authorities are working closely with the Federal Aviation Administration (FAA) to resolve this situation while ensuring safe operations. These operational limitations unfortunately have also resulted in overcrowding conditions and passenger delays. The Puerto Rico National Guard has been on-site distributing food and water to the remaining travelers at SJU to make them as comfortable as possible until they are able to reach their final destinations.

We strongly encourage travelers without confirmed flights to avoid going to the airport. Reservations are not being managed at SJU and passengers must reconfirm these reservations directly with their airline before going to the airport for check-in. Also note that airplane seat capacity is extremely limited as airlines continue to work on additional recovery flights.

The Puerto Rico Tourism Company expects increases in airport capacity as soon as technical restrictions are eased.

Other Puerto Rico Airports

The following airports are operational and offering limited service:

  • Rafael Hernández Airport (Aguadilla)
  • Mercedita Airport (Ponce)
  • José Aponte de la Torre Airport (Ceiba)
  • Fernando Luis Ribas Dominicci Airport (Isla Grande)
  • Antonio Rivera Rodriguez Airport (Vieques)

Please note that all this information is subject to change. We encourage travelers to contact airlines directly, as they have the most up-to-date information specific to each traveler’s circumstances.

Port Updates:

The following ports are open with restrictions (daylight transit only):

  • Guayanilla
  • Tallaboa
  • Salinas
  • San Juan Harbor
  • Fajardo
  • Culebra
  • Vieques
  • Guayama

Lodging Updates:

The following hotels are closed and not taking new reservations until further notice. If you have an existing reservation in the coming days, please contact the hotel directly for rebooking.

  • Dorado Beach, a Ritz-Carlton Reserve
  • W Retreat & Spa in Vieques
  • Gran Melia
  • Coral by the Sea Hotel
  • Wyndham Grand Rio Mar Beach Resort & Spa (planning to reopen at the end of the year)
  • Royal Isabela
  • ESJ Azul

The following hotels are open, but not taking new reservations prior to October 15:

  • Hyatt Place San Juan
  • Hyatt House San Juan
  • Verdanza Hotel

The following hotels are open, but not taking new reservations prior to October 22:

  • Hyatt Hacienda del Mar (Dorado)
  • Hotel El Convento
  • Sheraton Puerto Rico Hotel & Casino
  • Condado Vanderbilt Hotel
  • AC Hotel by Marriott San Juan Condado
  • La Concha Resort
  • InterContinental San Juan in Isla Verde
  • San Juan Marriott Resort & Stellaris Casino
  • The Wave Hotel
  • Holiday Inn Express San Juan Condado Hotel by IHG
  • Canario Boutique Hotel
  • Coral Princess Hotel
  • At Wind Chimes Boutique Hotel
  • Best Western Condado Palm Inn & Suites
  • Comfort Inn San Juan
  • Hotel Miramar
  • Hotel Villa Montaña & Spa

The following hotels are not accepting existing or new reservations through October 31:

  • Caribe Hilton
  • The Condado Plaza Hilton
  • Embassy Suites by Hilton Dorado del Mar Beach Resort
  • Embassy Suites by Hilton San Juan Hotel & Casino
  • Hilton Ponce Golf & Casino Resort
  • Hampton Inn & Suites San Juan
  • El San Juan Hotel, Curio Collection by Hilton
  • DoubleTree by Hilton Hotel San Juan

The following hotel is no longer accepting existing or new reservations through December 31:

  • El Conquistador, a Waldorf Astoria Resort

If you have a trip scheduled for this upcoming week and through October 15, we recommend you call your hotel or travel agent directly and consider rebooking for a later date.

This is some contact information that may prove useful:

Puerto Rico Tourism Company Travelers Support Center:

We are online and standing by to support you. If you have questions about your upcoming travel plans, please call: 787-522-5960 or talk to us via our Live Chat.

Aid and Support:

Many of you have inquired about ways to help us get back on our feet. Your support means a lot to us and is greatly appreciated. Please visit unitedforpuertorico.com for information on how you can make a difference.

United for Puerto Rico is an initiative brought forth by the First Lady of Puerto Rico, Beatriz Rosselló, in collaboration with the private sector, with the purpose of providing aid and support to those affected in Puerto Rico by the passage of Hurricane Irma and Hurricane María.

We are confident that Puerto Rico will quickly recover. We came together not long ago to help our Caribbean neighbors post-Irma and it’s this generosity, the hospitality of our people, and the beauty of our Island that we know will continue to entice millions of travelers like you to visit us.

Please continue to check back with us here and thank you for your continued interest in visiting us. We’re looking forward to welcoming you to our Island once again.

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